Unveiled Artist
Veteran Member
Okay. I know I asked this before somewhere but don't remember it being on a separate thread. I'll list the issues and what I did to resolve it. I'm not a computer geek so updating drivers and things of that nature, if I don't understand it 100% I don't feel comfortable trying it.
I have a HP Desk Jet and its only three or four months old. It worked with my lap top Intel but it took awhile to get it connected. For some reason the old lap top work but it's not working on this new computer. I only had it a couple days.
I've tried google (and all of that).
The printer is uploaded on my computer and says offline. When my internet is on, the printer shuts off.
I reload it, checked inside the printer, restart it (computer, wifi, and printer), and went online. I updated the drivers and spooler. I deleted the printer device from the computer and reload it.
I can't screen shot it since it's not a web page.
The blue tooth is on and it is discoverable
The computer picks up the printer and loaded under devices (weirdly enough, another printer is listed under other devices but that isn't the same one I'm trying to use)
Nothing is in the printer quere. It's the default printer.
I did troubleshoot but it said my printer worked fine (which it does).
The error it says the printer is offline because of a network connection. The internet and printer can't stay on at the same time.
I found another source about ports but like spooler and drives I'm not quite sure what that is so any deleting and uninstalling, I don't feel comfortable doing. I know I did other things but they're not on my head at the moment.. Both devices are new so it's mostly the network connection. It took awhile with my laptop as it had similar problems but it finally worked somehow. I'm not sure what I did but I did more on this computer than I did on the lap top, so I have no clue.
I have a HP Desk Jet and its only three or four months old. It worked with my lap top Intel but it took awhile to get it connected. For some reason the old lap top work but it's not working on this new computer. I only had it a couple days.
I've tried google (and all of that).
The printer is uploaded on my computer and says offline. When my internet is on, the printer shuts off.
I reload it, checked inside the printer, restart it (computer, wifi, and printer), and went online. I updated the drivers and spooler. I deleted the printer device from the computer and reload it.
I can't screen shot it since it's not a web page.
The blue tooth is on and it is discoverable
The computer picks up the printer and loaded under devices (weirdly enough, another printer is listed under other devices but that isn't the same one I'm trying to use)
Nothing is in the printer quere. It's the default printer.
I did troubleshoot but it said my printer worked fine (which it does).
The error it says the printer is offline because of a network connection. The internet and printer can't stay on at the same time.
I found another source about ports but like spooler and drives I'm not quite sure what that is so any deleting and uninstalling, I don't feel comfortable doing. I know I did other things but they're not on my head at the moment.. Both devices are new so it's mostly the network connection. It took awhile with my laptop as it had similar problems but it finally worked somehow. I'm not sure what I did but I did more on this computer than I did on the lap top, so I have no clue.