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Toyota in particular owe their phenomenal success to adherence to certain golden principles of management, which includes: elimination of wastage/optimum capacity utilization, struggle for continuous improvement (Jihad), JIT, Visual Control, and TQM, to name a few? all which have been explicitly advertised by the Holy Quran since 1430 years.
The Holy Quran even sets out the institutional framework for achieving promised results. This article discusses only a few of these golden principles.
Islamic Concept of Management
Management today is defined as getting things done through others.' Following this concept, a Manager is now understood as the person who works through others. A good manager, therefore, is a person who not only knows what is to be done but exactly how to get it done. The Holy Quran confirms:
[43:32] We raise some of them above others in ranks, so that some may command work from others...'
This Ayat reveals in a nutshell as to why God raised some people over others in ranks, that being, that they can get work done from them. This Ayat (43:32) encompasses the entire philosophy and wisdom of modern management. It emphasizes, in essence, the creation of appropriate hierarchies and the division of responsibilities subject to individual capabilities. It basically implies the creation of organizational charts from the top management to the lower management.
The Holy Quran has also laid down the institutional framework for putting this golden rule into practice:
*Obedience and Respect for Authority;
*Principles of Equal Opportunities; and
*Motivation and Commitment.
*Obedience & Respect for Authority
Obedience and respect for authority is the basic fundamental requisite for taking work from others and getting it done. Working through people actually presupposes the willingness of people to obey. It is therefore necessary for those people who are given the job to complete a task to obey all legal and reasonable orders and perform it responsibly, as Holy Quran instructs:
[4:59] Obey Allah and His Messenger and those in position of authority among you.'
This Ayat is a commandment and not a plea. To be a good Muslim, it is incumbent upon the believer to observe the ruling with willingness and honesty. When this spirit of voluntary obedience is instilled in the mind of an employee, the scope of the hierarchy as envisaged by the Ayat is strengthened [43:32]. Needless to say, without the spirit of voluntary obedience among those who work, the creation of hierarchy will not serve any purpose.
Joint Consultation and Team-Work
The modern world realized the importance of joint consultation (Shura) and team-work when the Japanese based its management style on it and proved to the world of its effectiveness.
The Holy Quran advocates this concept:
[42:83] ...and those who do their work through mutual consultation.'
[3:159] pass over (their faults), and ask for (God's) forgiveness for them; and consult them in affairs (of moment). Then, when you have taken a decision put your trust in God, for God loves those who put their trust (in Him).'
Principle of Equal Opportunities
The principle of equal opportunities postulate that all members of an organization shall have equal and fair chances to grow, contribute, and be rewarded accordingly.
The Holy Quran emphasis this golden rule:
[49:13] O people We created you from a single male and female couple and then divided you in nations and tribes so that you may recognize one another. Verily the most honorable among you in the sight of Allah is he who is most righteous of you.'
There can be no better pattern for equal opportunities than the one spelled out by the above Quranic Ayat. In the realm of management, it would mean that the criteria for entitlement to any benefit, reward, position, or status shall be such that any one having requisite qualifications and experience should have equal opportunity to achieve it. This will obviously go a long way towards maintain the requisite degree of harmony in the work environment conducive to the smooth working of the management process.
The Holy Quran even sets out the institutional framework for achieving promised results. This article discusses only a few of these golden principles.
Islamic Concept of Management
Management today is defined as getting things done through others.' Following this concept, a Manager is now understood as the person who works through others. A good manager, therefore, is a person who not only knows what is to be done but exactly how to get it done. The Holy Quran confirms:
[43:32] We raise some of them above others in ranks, so that some may command work from others...'
This Ayat reveals in a nutshell as to why God raised some people over others in ranks, that being, that they can get work done from them. This Ayat (43:32) encompasses the entire philosophy and wisdom of modern management. It emphasizes, in essence, the creation of appropriate hierarchies and the division of responsibilities subject to individual capabilities. It basically implies the creation of organizational charts from the top management to the lower management.
The Holy Quran has also laid down the institutional framework for putting this golden rule into practice:
*Obedience and Respect for Authority;
*Principles of Equal Opportunities; and
*Motivation and Commitment.
*Obedience & Respect for Authority
Obedience and respect for authority is the basic fundamental requisite for taking work from others and getting it done. Working through people actually presupposes the willingness of people to obey. It is therefore necessary for those people who are given the job to complete a task to obey all legal and reasonable orders and perform it responsibly, as Holy Quran instructs:
[4:59] Obey Allah and His Messenger and those in position of authority among you.'
This Ayat is a commandment and not a plea. To be a good Muslim, it is incumbent upon the believer to observe the ruling with willingness and honesty. When this spirit of voluntary obedience is instilled in the mind of an employee, the scope of the hierarchy as envisaged by the Ayat is strengthened [43:32]. Needless to say, without the spirit of voluntary obedience among those who work, the creation of hierarchy will not serve any purpose.
Joint Consultation and Team-Work
The modern world realized the importance of joint consultation (Shura) and team-work when the Japanese based its management style on it and proved to the world of its effectiveness.
The Holy Quran advocates this concept:
[42:83] ...and those who do their work through mutual consultation.'
[3:159] pass over (their faults), and ask for (God's) forgiveness for them; and consult them in affairs (of moment). Then, when you have taken a decision put your trust in God, for God loves those who put their trust (in Him).'
Principle of Equal Opportunities
The principle of equal opportunities postulate that all members of an organization shall have equal and fair chances to grow, contribute, and be rewarded accordingly.
The Holy Quran emphasis this golden rule:
[49:13] O people We created you from a single male and female couple and then divided you in nations and tribes so that you may recognize one another. Verily the most honorable among you in the sight of Allah is he who is most righteous of you.'
There can be no better pattern for equal opportunities than the one spelled out by the above Quranic Ayat. In the realm of management, it would mean that the criteria for entitlement to any benefit, reward, position, or status shall be such that any one having requisite qualifications and experience should have equal opportunity to achieve it. This will obviously go a long way towards maintain the requisite degree of harmony in the work environment conducive to the smooth working of the management process.