He has some insight that has been clearly muddled by religious beliefs from what I've seen of the video so far, and leverages it against what he's been saying through the framework of doctrinal Christianity.
Like pain and the relationship it has with intellectualism and emotions and conflates it with the notion of free will.
I don't like how he defines evil.
I think he is a decent guy and give it a good go, but I agree with you, that I don't really think he really adresses the issue, as much as he is talking around it. And eventually end up contradicting himself and fail to explain the most obvious questions people have. And also base a lot of it on assumptions that he just assume is true.
To me its clear that he haven't really examined the question of free will, he just assumes that since he can do A rather than B then he have it. He then splits evil into two different things "emotional" and "intellectual", which to me doesn't really seem to do him a lot of good. Except that he end up explaining that he can't explain emotional evil, which end up in the argument that maybe we don't really know or should demand to understand Gods reason. (Basically God work in mysteries ways argument, or he have no clue).
He then gets into a strange argument that we somehow need pain and suffering to learn, and uses an example of what life would be if you live it unable to feel pain etc. and that its obvious that no one would like that, only to later argue that once we finally get into heaven God and there is no longer pain and suffering, that the suffering we did indure here on Earth is a small price to pay for an eternity with God.....I mean he just said that no one wanted to live a life without pain?
Also he raises the question of how to explain a child suffering for cancer, but never answers it, except with it being a learning experience in life... But for who? What exactly did the child learn, if it dies?
And if I recall correctly he doesn't really explain why evil is needed in the first place, except that it might have something to do with the butterfly effect.
Obviously it good to hear some people having a go at us atheists as well, as being sad and bleak people