Kathryn
It was on fire when I laid down on it.
OK, I am ticked off.
My husband and I have spent a lot of money at Lowe's over the years, because we've renovated several homes. Their customer service has never been GREAT but their prices and selection have been good, so we've stuck with them. In fact, we even bought some stock in Lowes a few years ago.
On 12/31/11 we went to Lowes and, in spite of poor customer service and a long wait in the flooring department, we picked out some hardwood flooring. We had already had the installation guys come out to take measurements, so we knew exactly how much to order and what the cost would be when we placed the order. It came to about $3700 for materials and installation.
Lowes expects you to pay in full for both materials AND installation when you place the order. Right off the bat, I don't much care for that but you have no option with Lowes. We even had the manager come out and assure us that they would be calling us at every turn (delivered to the store, delivery to our house, installation, etc) and that our flooring would be in in just a few days, and that our floors would be installed within a week of delivery to the store.
So - in spite of our reservations, we paid in full for everything. Now they had our money - now the dropping of the balls begins.
On Saturday, the7ht, we went to the store, just to check on things. They told us the flooring was not in yet but would be delivered to the store on the 9th and they would call us that day.
No call. On the 10th my husband went up to the store, after trying to call but only managing to be put on hold repeatedly, and THERE WAS OUR LOVELY FLOORING, all 16 boxes of it. He was told it had been there since the 5th. Interesting. They had told us on the 7th that it wasn't there yet.
Anyway, we had already paid for delivery - of course, since you have to pay for everything up front - so we agreed to just have it delivered the next day. They could not tell us what time they would be there so my husband stayed home all day waiting.
No show, no call.
So - on the evening of the 12th, we got on the phone and tried to get a live person again. We were transferred five times, and no one would even pull up the information -instead they just kept transferring us to other departments. Finally, we got someone in flooring who told us that our delivery had been changed to 1/22 and that we had been called repeatedly about this. No sir. We had not received a single phone call, and they had both our cell phone numbers correct in their system. After arguing with us about that, the young man assured us that our flooring would be on the first truck out to our house the next morning (1/13). He told me "I am leaving notes everywhere, and I've left notes in the computer as well."
You guessed it - no delivery the next day and no phone call either.
That afternoon, my husband made the 20 mile trip AGAIN and loaded all 16 heavy boxes of flooring into his truck and they are now in our garage, awaiting the second level of Hell, which will be the installation.
I can hardly wait.
There is NO excuse for this. NONE whatsoever. It has been a dark comedy of errors from start to finish. I will never shop at Lowes again. I will shop with and support local merchants even if I have to pay more.
We are selling our Lowes stock Tuesday. It hasn't done anything anyway.
My husband and I have spent a lot of money at Lowe's over the years, because we've renovated several homes. Their customer service has never been GREAT but their prices and selection have been good, so we've stuck with them. In fact, we even bought some stock in Lowes a few years ago.
On 12/31/11 we went to Lowes and, in spite of poor customer service and a long wait in the flooring department, we picked out some hardwood flooring. We had already had the installation guys come out to take measurements, so we knew exactly how much to order and what the cost would be when we placed the order. It came to about $3700 for materials and installation.
Lowes expects you to pay in full for both materials AND installation when you place the order. Right off the bat, I don't much care for that but you have no option with Lowes. We even had the manager come out and assure us that they would be calling us at every turn (delivered to the store, delivery to our house, installation, etc) and that our flooring would be in in just a few days, and that our floors would be installed within a week of delivery to the store.
So - in spite of our reservations, we paid in full for everything. Now they had our money - now the dropping of the balls begins.
On Saturday, the7ht, we went to the store, just to check on things. They told us the flooring was not in yet but would be delivered to the store on the 9th and they would call us that day.
No call. On the 10th my husband went up to the store, after trying to call but only managing to be put on hold repeatedly, and THERE WAS OUR LOVELY FLOORING, all 16 boxes of it. He was told it had been there since the 5th. Interesting. They had told us on the 7th that it wasn't there yet.
Anyway, we had already paid for delivery - of course, since you have to pay for everything up front - so we agreed to just have it delivered the next day. They could not tell us what time they would be there so my husband stayed home all day waiting.
No show, no call.
So - on the evening of the 12th, we got on the phone and tried to get a live person again. We were transferred five times, and no one would even pull up the information -instead they just kept transferring us to other departments. Finally, we got someone in flooring who told us that our delivery had been changed to 1/22 and that we had been called repeatedly about this. No sir. We had not received a single phone call, and they had both our cell phone numbers correct in their system. After arguing with us about that, the young man assured us that our flooring would be on the first truck out to our house the next morning (1/13). He told me "I am leaving notes everywhere, and I've left notes in the computer as well."
You guessed it - no delivery the next day and no phone call either.
That afternoon, my husband made the 20 mile trip AGAIN and loaded all 16 heavy boxes of flooring into his truck and they are now in our garage, awaiting the second level of Hell, which will be the installation.
I can hardly wait.
There is NO excuse for this. NONE whatsoever. It has been a dark comedy of errors from start to finish. I will never shop at Lowes again. I will shop with and support local merchants even if I have to pay more.
We are selling our Lowes stock Tuesday. It hasn't done anything anyway.