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Things I Do Not Understand
- Thread starter McBell
- Start date
When dealing with service providers, why am I sometimes asked to score the service they provided before they've even provided the service?
"30% of our customers thought they might have been satisfied, had we actually provided a service"...
After a frustrating more then a month trying to get an unlock code of the phones supplier with no result they emailed a satisfaction questionnaire. I bet they are most surprised at the honest replies i gave.
Now I have bought a new, unlocked phone, i should have done late December and saved a lot of hassle
Martin
Spam, wonderful spam (bloody vikings!)
Frustrating. It's pretty clear they're not actually interested in the results of these satisfaction questionnaires, except in the sense of pulling out some selective data for PR or advertising purposes. I used to run patient satisfaction surveys for the NHS, and part of that involved feeding back results and comments to the relevant clinicians. I also wrote reports for senior managers, making recommendations about possible service improvements. But doing all that properly is time-consuming, and I don't imagine most companies allocate the necessary resources. So they're going through the motions.
Heyo
Veteran Member
Psychology. People usually are too nice to give an honest review. And once they have stated that they were satisfied, they are more likely to think they are. The questionnaire goes straight to /dev/nul.
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