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United Airlines strikes again

Discussion in 'Consumer Affairs' started by sun rise, Apr 10, 2017.

  1. Revoltingest

    Revoltingest Greased up & ready for action!
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    People would get less upset if the know the rights they have & the deals they make.
    Naive erroneous expectations lead to woe.
     
  2. bobhikes

    bobhikes Nowoligist
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    My father worked his career for the airlines and as you indicate they usually up the offer until some one takes. I've and my father never heard of an airlines forcing a passenger off because of their issue. Understand that this was an airline issue. More than likely the crew at the destination was delayed and because of the delay were over their FAA allowable work hours for the next flight. That flight also being full needed a new crew. The quickest crew they could find happened to be available for this flight.
     
    #22 bobhikes, Apr 10, 2017
    Last edited: Apr 10, 2017
  3. Stevicus

    Stevicus Well-Known Member
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    I can understand it, since he's a doctor and had patients to see. That seems a more critical reason to let him stay on board, and they should have just picked someone else.

    What I don't understand is that this was a flight from Chicago to Louisville, which is only a five-hour drive. Not one of the passengers offered to give up their seat because they were in that much of a hurry to get to Louisville, KY? I could see it if it was from NY to LAX, where it would take days and days to get there by car, but from Chicago to Louisville?
     
  4. columbus

    columbus Conservative Catholic from Hell

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    My oldest sister used to work that system.
    She deliberately chose flights she guessed were overbooked, then squeezed the airline. Usually she "settled" for a refund and free flight the next day. Sometimes she did better, since she didn't really have a schedule.
    Once she got annoyed at herself for only getting free fare when the last guy to give up his seat got that plus overnight at the O'Hare Hyatt and some cash.
    Tom
     
  5. sun rise

    sun rise "Let there be peace and love among all"
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    Reading some more, Delta offers a system where you set, ahead of time, a dollar amount about what your time is worth. As the article said, a man going to his daughter's wedding is not interested no matter what but a college student might just be willing to be bumped for a few hundred dollars. Their involuntary bump rate is much lower.

    How Delta masters the game of overbooking flights
     
  6. Revoltingest

    Revoltingest Greased up & ready for action!
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    Makes sense.
     
  7. Revoltingest

    Revoltingest Greased up & ready for action!
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    The proper course would've been to keep offering more money until someone bit.
     
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  8. sun rise

    sun rise "Let there be peace and love among all"
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    99% of the time I'd give up my seat for $10,000.
     
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  9. Hammerheart

    Hammerheart Well-Known Member

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    I'd smash out the window. And the seat is going with me.
     
  10. silvermoon383

    silvermoon383 Well-Known Member

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    Bear in mind that Chicago up a pretty major hub for the airlines. It's quite likely that this was a connection flight or the start of several connections for many of the passengers.
     
  11. Stevicus

    Stevicus Well-Known Member
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    https://www.usatoday.com/picture-ga...Rss&utm_campaign=usatodaycomnation-topstories

    [​IMG]

    I haven't heard Jesse Jackson's name in the news in years, but here he is protesting the treatment of the passenger who was dragged off.

    I also got a chuckle out of this article: Sean Spicer, Oscar Munoz and How to Bungle a Public Apology

    The fact that this guy bungles through three different apologies and doesn't seem to have a clue as to what the airline did wrong, this speaks volumes about just how out of touch and cavalier some of these executives truly are.

    Oscar Munoz says ‘system failure’ led to passengers removal

    This statement is probably true of most corporate and bureaucratic organizations I've had the displeasure of dealing with. Much of the time one has to deal with these front line managers who have no authority to do anything and are micromanaged from the top, by people like Munoz who make decisions from up on high, yet are insulated and nobody can actually get word to them that they made a bad decision. They don't generally realize it until something like this happens.

    It seems kind of incredulous, since one would think that someone making that amount of money and rising to the level of CEO of a major corporation would be halfway intelligent.

    What I'd like to know is who was the bozo "captain" of the flight who caused all this to happen in the first place. What's his story? Who were the four airline personnel who just had to go to Louisville at that exact moment? I'm not interested in apologies; I would just like an explanation as to what in the heck is the matter with these people? What's their major malfunction?
     
  12. columbus

    columbus Conservative Catholic from Hell

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    Perhaps we could start a "Friends of the Donald" support group.
    Tom
     
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  13. Callisto

    Callisto Active Member

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    The proper course would have been to ask for volunteers before boarding the plane. It's a lot easier to get the number of seats needed if boarding is delayed until they get the volunteers. Once people are buckled in, it's a lot harder to persuade.

    According to today's morning news, United has refunded fare to all the passengers of that flight and, of course, is now facing a lawsuit from the doctor. Their stock took a dip and they're in the midst of a self-created PR nightmare. Would have been a helluva lot cheaper to do as I noted above and/or sweetened the pot and look for another volunteer when the doctor said he couldn't delay seeing patients.
     
  14. Revoltingest

    Revoltingest Greased up & ready for action!
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    Sometimes airlines do.
    (Been there & done that.)
    But I'll wager that their needs aren't always known that far in advance.
    It sure was handled poorly.
     
  15. savagewind

    savagewind Veteran Member
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    When they chose the foreign looking guy and he said, "I can't", then what kicked in was that awful disease I am seeing more and more of which is, I won't now change my mind for the world.

    They chose him and that is who would be leaving. Not; We see you have a real appointment, we should choose someone else. Is there anyone here that does not have to be somewhere on time?

    I wonder if profiling will enter into the lawsuit? You know, like the bananas can wait.
     
  16. savagewind

    savagewind Veteran Member
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    The story I heard was that four seats were needed and two people took the offer of $800.
     
  17. Hammerheart

    Hammerheart Well-Known Member

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    I still don't understand why the guys dragging him off didn't get the **** beaten out of them. It was straight up assault, the passengers would have every right to defend the guy's life.
     
  18. Saint Frankenstein

    Saint Frankenstein ᛘᛁᛏᚾᛁᚴᚼᛏ᛫ᛋᚢᚾ
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    Is it bad that the first thought that came to mind when I saw the thread name was 9/11? :/
     
  19. Revoltingest

    Revoltingest Greased up & ready for action!
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    As I understand it, they're armed cops.
    Look at what they did to a guy just travelling & minding his own business.
    They'd shoot to kill if things escalated.

    Perhaps the airlines & cops considered this a teaching moment, ie,
    "Always do as you're told or we will kick the s*** out of you.".
     
  20. Stevicus

    Stevicus Well-Known Member
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    Perhaps what they need are FAA mediators or someone who has the authority to give orders to airline personnel on the spot. They could have resolved the entire situation by simply ordering the four airline employees to wait for the next flight and telling the bozo "captain" to get stuffed. Problem solved, and that would have been the end of it.
     
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