scribd deceptive cancellation procedure

[Brickjectivity]

They got me! I had cancelled, but I didn't see the ghostly print after I had clicked to cancel for the 3rd time. Apparently even saying "Yes I am cancelling" three times in a row does not count as affirmation that I no longer wish to pay. They charged me again for a month I won't be using.

 

[Darkforbid]

They got me! I had cancelled, but I didn't see the ghostly print after I had clicked to cancel for the 3rd time. Apparently even saying "Yes I am cancelling" three times in a row does not count as affirmation that I no longer wish to pay. They charged me again for a month I won't be using.

I would have thought staff got premium for free

 

[lostwanderingsoul]

If you paid by credit card you should tell the credit card company it was an unauthorizws charge. They might help. I cancelled something a few months ago but was charged anyway and the credit card refunded the money. Worth trying.

 

[Neutral Name]

They got me! I had cancelled, but I didn't see the ghostly print after I had clicked to cancel for the 3rd time. Apparently even saying "Yes I am cancelling" three times in a row does not count as affirmation that I no longer wish to pay. They charged me again for a month I won't be using.

I would contact them by phone (it helps to try to put a real person on the spot-I do it all of the time) and tell them that you cancelled and you want your money back.

 

[HonestJoe]

They got me! I had cancelled, but I didn't see the ghostly print after I had clicked to cancel for the 3rd time. Apparently even saying "Yes I am cancelling" three times in a row does not count as affirmation that I no longer wish to pay. They charged me again for a month I won't be using.

I think "deceptive" is a little harsh without more evidence. In my wide experience of technology (on both sides of the screen), this kind of thing is much more likely to be an error rather than wilful deception.

 

[Brickjectivity]

I think "deceptive" is a little harsh without more evidence. In my wide experience of technology (on both sides of the screen), this kind of thing is much more likely to be an error rather than wilful deception.

4 screens. Last screen looks nothing like another request for cancellation and has an extra lite link near the bottom that asks if you still want to cancel. Its not even as dark as a normal link. I had already given the reason for cancellation, and I was sure I had cancelled.

 

[HonestJoe]

4 screens. Last screen looks nothing like another request for cancellation and has an extra lite link near the bottom that asks if you still want to cancel. Its not even as dark as a normal link. I had already given the reason for cancellation, and I was sure I had cancelled.

As it turn out, it looks like you're not alone and Scribd do indeed have some questionable practices in their cancellation process. Apologies for doubting you.