Perhaps I just woke up on the wrong side of bed this morning. I let something that doesn't matter in the grand scheme of things ruin my mood today. Or perhaps the 'something' just exacerbated an iffy mood.
I like to pick a weekend day to go out to breakfast. I have three go-to places, so after having driven by the reader board the other day and seeing something that caught my fancy, I decided to go there. I won't mention the name of the place, but will just say it rhymes with Cob Heavens and it was down on the farm.
So I went in there to order the item, but since I don't eat mammals, I asked the server if there was a variant that came with turkey sausage instead of pork. I was told that they would have to break up the sausage links, so they couldn't do it (because turkey sausage links are apparently unbreakable).
Since my diet typically leaves me with limited choices, I usually have a back-up item, which I did this time. So I asked if I could order another item which comes with 'all the meats' and just get turkey sausage. She went and checked, and came back to tell me no, but they could give me "turkey ham" instead.
My curiosity was piqued. Never heard of "turkey ham" and have certainly never tried it, and I'll try anything once (twice if I like it). So I said that I would try it with this "turkey ham."
So my breakfast comes out. What is topping the eggs is this "turkey ham" which oddly resembles sliced turkey breast. I shrug and reach for the hollandaise sauce (which was for some reason served on the side) and begin to put it over the "turkey ham" and the rest of the food. I take my first bite. The hollandaise sauce was refrigerator cold, and the food was lukewarm.
I call the server over and told her the food was cold. She apologizes, brings the plate to a manager (in earshot of me since I'm seated at the counter), who hands it to a kitchen worker and says, "Pop this in the mic." Really??!
I get up and walk over to the manager and told him, "I really don't think 'popping' my food in the microwave is an acceptable solution." So (lets call him Captain Obvious) asks me if I wanted him to remake it. I mentally searched for other possible alternatives to 'popping' it in the mic or remaking it, and coming up empty, I said, yes, I want you to remake it.
So another 10 minutes go by and my food finally comes out. The server sets the plate in front of me and says, "Oh, you need more hollandaise sauce." She comes back empty handed and says that they told her it was already on it. I saw perhaps a splash of it under one of the pieces of turkey, show her, and she says, "I'll get you more."
As I wait for the sauce, I'm looking at my plate and thinking to myself that this doesn't remotely resemble what I ordered. I took pictures of both, and as I ate, scrolled back and forth on the two pictures on my phone.
I finished my meal and had another cup of coffee, kind of hanging around to see if the manager would come check on me so I could discuss my dissatisfaction with my experience. He never came, so I found the survey website on the check and completed a survey.
As I stood in line, check in hand with survey code, I noticed a young man walk by with a name tag that said "General Manager." I pulled him aside, showed him the two pictures in my phone asking him if either remotely resembled the other. He admitted that they did not. I explained my experience, and he responded, "We don't have "turkey ham."" I told him, "Yeah, I figured that out." He went on to admit to me that they should have been able to make either my first or second choice with turkey sausage.
He did end up comping me my meal and inviting me to return next time for a complimentary meal, which was nice, but the whole experience kind of set the mood of the day.
Apologies for the TLDR rant.
I know I'm above letting something so trivial as a bad breakfast (which ended up being almost a two hour experience) ruin my day, and it irks me that I allowed that to happen.
Anyone else let something so silly as a disappointing meal ruin their day recently?
I like to pick a weekend day to go out to breakfast. I have three go-to places, so after having driven by the reader board the other day and seeing something that caught my fancy, I decided to go there. I won't mention the name of the place, but will just say it rhymes with Cob Heavens and it was down on the farm.
So I went in there to order the item, but since I don't eat mammals, I asked the server if there was a variant that came with turkey sausage instead of pork. I was told that they would have to break up the sausage links, so they couldn't do it (because turkey sausage links are apparently unbreakable).
Since my diet typically leaves me with limited choices, I usually have a back-up item, which I did this time. So I asked if I could order another item which comes with 'all the meats' and just get turkey sausage. She went and checked, and came back to tell me no, but they could give me "turkey ham" instead.
My curiosity was piqued. Never heard of "turkey ham" and have certainly never tried it, and I'll try anything once (twice if I like it). So I said that I would try it with this "turkey ham."
So my breakfast comes out. What is topping the eggs is this "turkey ham" which oddly resembles sliced turkey breast. I shrug and reach for the hollandaise sauce (which was for some reason served on the side) and begin to put it over the "turkey ham" and the rest of the food. I take my first bite. The hollandaise sauce was refrigerator cold, and the food was lukewarm.
I call the server over and told her the food was cold. She apologizes, brings the plate to a manager (in earshot of me since I'm seated at the counter), who hands it to a kitchen worker and says, "Pop this in the mic." Really??!
I get up and walk over to the manager and told him, "I really don't think 'popping' my food in the microwave is an acceptable solution." So (lets call him Captain Obvious) asks me if I wanted him to remake it. I mentally searched for other possible alternatives to 'popping' it in the mic or remaking it, and coming up empty, I said, yes, I want you to remake it.
So another 10 minutes go by and my food finally comes out. The server sets the plate in front of me and says, "Oh, you need more hollandaise sauce." She comes back empty handed and says that they told her it was already on it. I saw perhaps a splash of it under one of the pieces of turkey, show her, and she says, "I'll get you more."
As I wait for the sauce, I'm looking at my plate and thinking to myself that this doesn't remotely resemble what I ordered. I took pictures of both, and as I ate, scrolled back and forth on the two pictures on my phone.
I finished my meal and had another cup of coffee, kind of hanging around to see if the manager would come check on me so I could discuss my dissatisfaction with my experience. He never came, so I found the survey website on the check and completed a survey.
As I stood in line, check in hand with survey code, I noticed a young man walk by with a name tag that said "General Manager." I pulled him aside, showed him the two pictures in my phone asking him if either remotely resembled the other. He admitted that they did not. I explained my experience, and he responded, "We don't have "turkey ham."" I told him, "Yeah, I figured that out." He went on to admit to me that they should have been able to make either my first or second choice with turkey sausage.
He did end up comping me my meal and inviting me to return next time for a complimentary meal, which was nice, but the whole experience kind of set the mood of the day.
Apologies for the TLDR rant.
I know I'm above letting something so trivial as a bad breakfast (which ended up being almost a two hour experience) ruin my day, and it irks me that I allowed that to happen.
Anyone else let something so silly as a disappointing meal ruin their day recently?
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