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Customer service - a lost art? Please share your horror stories!

beenie

Veteran Member
Staff member
Premium Member
Ow!

The largest stone I had was 6mm and I thought someone was stabbing me to death. A woman at the emergency room even remarked that childbirth was easier. I told her that at least you didn't have to keep the stone.:D

But ouch! All the stones I've had since were smaller. Small enough to only be a discomfort rather than almost passing out on the floor screaming.

edit: Now I'm glad I don't have to go through childbirth.

Trust me when I tell you that I have a very high tolerance for pain. Childbirth hurts, but I never really made a peep. Perhaps it's because my Lahore and deliveries were so very speedy, but nonetheless...

I wanted to be shot while trying to pass that stone. I have never experienced pain like that, and I wouldn't wish it upon my worst enemy. Well, maybe my worst enemy, lol.
 

Revoltingest

Pragmatic Libertarian
Premium Member
Wow.

You really have to watch these medical providers.

A few years ago, when my oldest son was about 14, I got a frantic call from my 18 year old daughter about 4 pm one Tuesday afternoon (I was at work). A police officer had come by the house to inform her that my son had been taken to the trauma center (ie, emergency room) in an ambulance. I nearly wrecked my car getting there in a state of panic!

Come to find out, this is what happened:

My son had been skateboarding down the street, and had wiped out on his skateboard -while wearing his helmet, God love him. Anyway, he was fine, but a bit shaken up, so he sat down on the curb to take a breather. An elderly neighbor witnessed this and called 9 1 1.

Here comes the ambulance! By now my son was back on his feet, and quite surprised to see the ambulance. They way-laid him and started asking him how he felt, and the next thing he knew he was strapped to a gurney! He told me later that he kept trying to tell them he felt fine, and that his house was less than 500 feet away, but they insisted that he come on to the hospital. He also gave them my phone number but they didn't call me. Meanwhile, I guess the police officer showed up and my son managed to point to our house before he was bundled off to the ER.

So the police officer showed up and scared my daughter to death, who then scared me to death.

Anyway, I ran into the ER, thinking my son was seriously injured, and there he sat, cool as a cucumber, in a wheelchair - not being attended by anyone, and waiting to be called to the back.

I said, "Thank God you're ok - and ARE you OK???" He laughed and said, "Mom, I tried to TELL them that I feel fine." He had his helmet in his lap, and I said, "Were you wearing your helmet? Did you hit your head? Is anything on you hurt at all?"

He stood up and said, "Mom, I feel FINE. I hit my knee. It's not even bruised. I'm not bleeding anywhere, and I told them I just wanted to go home, but they wouldn't let me, and they wouldn't even call you at work, even though I gave them your number. They MADE me ride here in the ambulance!"

Oh, I was mad. My son was not even LIMPING. He had no discernible injuries whatsoever. I told the person in the office, "I am taking my son home."

Then SHE got mad. "You can't do that - he has to see a doctor." Wrong thing to tell a mother.

I said, "Are you telling me that it's OK for paramedics to pick up a minor child who doesn't have ANY apparent injuries, and whisk him off to the ER without even calling his mother? Which, by the way, no one at this hospital has called me yet either. My DAUGHTER called me - and by the way, she's probably in more need of medical attention because she nearly had a nervous breakdown over all this!"

I took my perfectly fine son home. Then I called the ambulance/paramedic department of the hospital. They informed me that I wouldn't owe them anything, because my insurance information was already on file at the hospital and they would simply bill my provider - so don't worry about it.

I told them, "Don't you DARE bill my provider -not unless you want to end up on the local evening news. I did not authorize you to transport my son, and since he obviously has no injuries whatsoever and clearly told you so when you scooped him up off the curb, I absolutely refuse to be any part of you receiving any payment for this fiasco!"

I called my insurance company and told them the story and told them that if they received a bill from the paramedic service, to refuse payment.
A recipe for idiocy:
Take a cupful of large bureaucracies, throw in a heaping helping of standard procedures, add a dash of desperation
for revenue, mix in one small child with a booboo, & finally, serve on a nice plump insurance company to support it all.
No need to bake, boil or fry any of it.....that'll happen naturally once they come together & reach critical mass.

Thinking stops when drones have strict policies.
 

darkendless

Guardian of Asgaard
I used to work at Subway and I used to hate almost every person that came through the door. People expect so much, and yet are unwilling to be even remotely civil for the 2 minutes it took to make their order.

I used to mess with food when people did the following:

1) Answered their phone while I was serving them. Its rude, and if its that important, they should have stopped trying to order food at the same time.

2) People taking their bad day out on me.

3) People holding me responsible for the mistakes of others (I was never a manager, if anyone yelled at me I would generally go out of my way to be more difficult).

4) Leads to people yelling at me. Pro tip: don't yell at the people who make your food or one day you WILL get it messed with. Common sense ;)

I could whinge all day about customers. I got to a point where I felt like being rude to everyone. I was always nice to people until they got on my nerves. Thats not to say I didn't have lovely people but unfortunately the tools ruin it for everyone.
 

Songbird

She rules her life like a bird in flight
Wow, fantastically outrageous stories!

I don't think I have any that compare, just mild stories here and there that ticked me off at the time but I've since forgotten.
 

Revoltingest

Pragmatic Libertarian
Premium Member
I used to work at Subway and I used to hate almost every person that came through the door. People expect so much, and yet are unwilling to be even remotely civil for the 2 minutes it took to make their order.
I used to mess with food when people did the following:
1) Answered their phone while I was serving them. Its rude, and if its that important, they should have stopped trying to order food at the same time.
2) People taking their bad day out on me.
3) People holding me responsible for the mistakes of others (I was never a manager, if anyone yelled at me I would generally go out of my way to be more difficult).
4) Leads to people yelling at me. Pro tip: don't yell at the people who make your food or one day you WILL get it messed with. Common sense ;)
I could whinge all day about customers. I got to a point where I felt like being rude to everyone. I was always nice to people until they got on my nerves. Thats not to say I didn't have lovely people but unfortunately the tools ruin it for everyone.
The customer is not always right.
I recall how as a landlord, I was required to treat everyone with kid gloves regarding the dozens of protected classes (race, religion,
source of income, educational affiliation, immunological status, family status, national origin, age, marital status, creed, etc, etc.).
But tenants would call my staff "nig***", "fat", "stupid", & generally abuse maintenance workers for their blue collar servant status.

Once, I got some wonderful revenge. A family came to my office, wanting to move their son into his house before the prior lease even
ended...while the old tenants were still there. Daddy Peckerman (their real name) was a lawyer, & threatened to sue me. I gave him a
'time out', making him wait outside the building while I worked out a solution with mom & son. My staff loved watching the ambulance
chaser pace up & down on the sidewalk while fulminating at some poor soul on his cel phone.
 

darkendless

Guardian of Asgaard
The customer is not always right.
I recall how as a landlord, I was required to treat everyone with kid gloves regarding the dozens of protected classes (race, religion, source of income, educational affiliation, immunological status, family status, national origin, age, marital status, creed, etc, etc.). But tenants would call my staff "nig***", "fat", "stupid", & generally abuse maintenance workers for their blue collar servant status.

Once, I got some wonderful revenge. A family came to my office, wanting to move their son into his house before the prior lease even ended...while the old tenants were still there. Daddy Peckerman (their real name) was a lawyer, & threatened to sue me. I gave him a 'time out', making him wait outside the building while I worked out a solution with mom & son. My staff loved watching the ambulance chaser pace up & down on the sidewalk.

Definately. The only people who think the customer is always right are people who look for trouble and will one day be poisoned by a sadistic food server (if I didn't leave subway it would have happened) or people who have never worked in public service.

To me what you describe sounds like hell. If anyone had a crack at the younger staff I used to work with they got a piece of my mind. I used to take pleasure in being difficult with people who yelled and or abused me. Its so unnecessary. I can't believe people are pathetic and dumb enough to think that if they yell the server is just going to go "you know what, you're right."

I tried to explain to a customer once when she complained about something painfully stupid that if she wants me to help her, yelling at me and calling me all the names under the sun is going to make me not want to help her and thus make the process lengthy.
 

4consideration

*
Premium Member
My favorite business tool is NOT the form letter.

It is not as much of an issue these days as it was some years back, but what an ironic waste of time for something that is supposed to serve an efficiency purpose.

I cannot tell you how many times I have received a letter from a company, or governmental agency, and since its content was, completely or majorly, inaccurate for the situation -- I called them to confirm accuracy of their records -- only to be greeted with surprise that I would actually assume the words in the letter to mean what they say.

Standard conversation:

Me: Hi, I'm calling about a notice/letter that I received from your company, dated __________.
It says _________________. Does your company really show _____________ to be the case? No? It's just a form letter? I should ingore it?

Why did you send it to me if it does not apply? Oh, standard procedure to send form letters. That explains it. Thanks.
 

gnomon

Well-Known Member
Trust me when I tell you that I have a very high tolerance for pain. Childbirth hurts, but I never really made a peep. Perhaps it's because my Lahore and deliveries were so very speedy, but nonetheless...

I wanted to be shot while trying to pass that stone. I have never experienced pain like that, and I wouldn't wish it upon my worst enemy. Well, maybe my worst enemy, lol.

At the risk of sounding incredibly ignorant......what's a Lahore?
 

Songbird

She rules her life like a bird in flight
At the risk of sounding incredibly ignorant......what's a Lahore?

Haha, I think she posted from her phone, which autocompleted "labor" as "Lahore" - a province in Pakistan. Now I'm curious what conversations she's had about Lahore... :D
 

Trey of Diamonds

Well-Known Member
When I was a kid, grocery stores trained their baggers in how to bag groceries. Now there is no training given at all. I'm not sure when it was decided that knowing you shouldn't put canned tomatoes on top of real tomatoes was an instinctual skill rather than a learned one but it was a bad decision. :facepalm:
 

cablescavenger

Well-Known Member
I remember a time when loyalty was rewarded, now companies just take advantage of it.

Banks, Insurance companies and cable/satellite providers. They get you in on a deal and then up your charges or policy payments in the hope that changing over is more effort than it is worth. So only new customers get the deals.
 

Kilgore Trout

Misanthropic Humanist
I have almost no problems with customer service, but this may be due to the fact that I assume everyone is probably a moron, and adjust my own actions and input to account for this ahead of time.
 

Vinayaka

devotee
Premium Member
I remember a time when loyalty was rewarded, now companies just take advantage of it.
Banks, Insurance companies and cable/satellite providers. They get you in on a deal and then up your charges or policy payments in the hope that changing over is more effort than it is worth. So only new customers get the deals.

Do what I do. Change companies every 3 or 4 years. Its a hassle but its worth it. Even if you threaten it, it sometimes works. I did that with the bank. Amazing how quickly they found a different 'deal' for me.
 

Mathematician

Reason, and reason again
Wow.

You really have to watch these medical providers.

A few years ago, when my oldest son was about 14, I got a frantic call from my 18 year old daughter about 4 pm one Tuesday afternoon (I was at work). A police officer had come by the house to inform her that my son had been taken to the trauma center (ie, emergency room) in an ambulance. I nearly wrecked my car getting there in a state of panic!

...

You could have probably sued the hospital for kidnapping charges and settled and become rich for the rest of your life, ha.
 

Mathematician

Reason, and reason again
When I was a kid, grocery stores trained their baggers in how to bag groceries. Now there is no training given at all. I'm not sure when it was decided that knowing you shouldn't put canned tomatoes on top of real tomatoes was an instinctual skill rather than a learned one but it was a bad decision. :facepalm:

Yeah, this is spotty as heck. When I was a cashier at Kroger, they didn't train anyone other than what the state required (deli). I recall a bagger getting yelled at by our manager because he put cereal in the same bag as dish detergent.

And sorry, but if you're going to just put me on the register on my second day without training or even giving me a list of the codes for produce, it's not going to be pretty.

Now that I think of it, management almost everywhere seems incompetent. I went to a local restaurant -- found out they diluted my beer with water. So then I order a margarita cause I want my buzz. Nope, it tastes like water and lime. And my rice is uncooked. And the bartender doesn't know what a giblet is. Yeah, last time there ever. I could have possibly understood a weak margarita or an order getting messed up, but diluting beer is an intentional act of sabotage for profits. I ordered a Shiner, not Keystone. I'm going to notice.
 
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4consideration

*
Premium Member
Yeah, this is spotty as heck. When I was a cashier at Kroger, they didn't train anyone other than what the state required (deli). I recall a bagger getting yelled at by our manager because he put cereal in the same bag as dish detergent.

And sorry, but if you're going to just put me on the register on my second day without training or even giving me a list of the codes for produce, it's not going to be pretty.


This reminds me of a time many years ago when I was checking out at the grocery store. The teenage cashier said, "Pork chop! Don't you know you're not supposed to eat pork? It's bad for you!"

I just smiled and bit my tongue, because all I could think of was to say, "Don't you know that it's impolite and none of your business to negatively comment on what your customers are buying from you?"

I thought I'd be too sharp with her. So, I decided to say nothing and continued unloading my cart.

When I got home I found that she had put the lettuce and other salad items that were not going to be cooked -- in the same bag with those pork chops! :facepalm:
 

hfxpor48

Member
Personally, I deal more with untrained idiots who don't know what they're doing. So it isn't so much that people are rude, it's just that they have no idea what's going on.

The other day, I was trying to buy a Tap and Die and a set of needle-nosed pliers. Guy at Home Depot didn't know what a tap and die was, and I had to explain to him what it was.

I've also experienced similar things when I have to call up India for tech support. I'll be talking to the guy on the phone and thinking that I actually know more than this guy.
 

elmarna

Well-Known Member
Went into a home improvement chain store.
I needed assistence and found 5 employees standing in a circle gossiping.
I said "excuses me could you help me..."
I was cut off by 1 of them who said "Hey! Can't you see we are talking here!"
They went back discussing their personal problems.
I left the store in discust and put back the items I had placed in my cart.
For a long time I told antone I met of my experience and did not patronize the store!
 

Kathryn

It was on fire when I laid down on it.
A few weeks ago, my husband was in the hospital for a few days with a ruptured appendix.

As anyone knows who has ever been in the hospital, your world suddenly becomes very small and uncomfortable. Little things like your food being on time and hot suddenly mean a lot, even when it's hospital food we're talking about.

Every day that we were there, we'd smell the lunch around noon and my husband would be so hungry (he was on a very restricted diet, to make matters even worse). After smelling the food for about an hour, he'd ask me to go see what was taking so long - the wing wasn't that big and it would be around 1 pm and he'd still have no food tray.

So I'd leave the room and go looking for the food cart - and each day I found it - being pushed around by an orderly who had a cell phone glued to her ear. She'd stop talking for a minute, go into a room with a tray, and then come back out and lean against the wall talking on her phone again. She did this between every single room.

When she saw me, she'd put the phone in her pocket and start moving really fast till I walked back into our room, but if I put my head back out the door, I'd see her back on the phone moving like a sloth.

Unbelievable!
 
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